ISO 20000-1 Information Technology Service Management System (ITSM) Lead Auditor Training

Course Overview

MacLead’s Course provides you the Skill and Knowledge to conduct and lead effective internal and external audits that comply with the requirements of ISO Standards and in accordance with ISO 19011 and ISO 17021.
The course explains the principles and practices of independent auditing for an ITSMS, and guides participants through the entire audit process from managing an audit program to reporting on audit results.
Our active Lead Auditors, who are also highly experienced and qualified Lead Tutors, explain the clauses of ISO 9001:2015 in detail and will guide you to gain the knowledge and skills required to undertake and lead a successful management systems Internal and External audits. Participants gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions

Accreditation & Certification 

At the end of the Course, Competency Assessment and Research Council (CARC) an initiative of MacLead Certifications shall conduct examination as per ISO 17024. On successful completion candidates shall be awarded with “Successfully Completed (Passed)” Others Participants shall be awarded with certificate of participation.

Who should attend?

  • Any person who aims to become a Regd. Auditor or Lead Auditor
  • Who are involved in preparing their organization for implementation of ISO 20000-1
  • Who wish to become effective internal auditors within their organization
  • Individuals wishing to lead the assessment of a company’s ITSM conformance against ISO 20000-1
  • Existing auditors and assessors in other management systems

Learning Objectives

  • the purpose of an ITSMS and understand the key fundamentals and processes of an ITSMS
  • the requirements ISO 20000-1 in the context of an audit
  • How to Plan and conduct an audit in accordance with guidelines as per ISO
  • Manage audit communication and interviews
  • Report and follow up on an ITSMS audit
  • Conduction of opening, closing, and follow-up audit meetings
  • Integration of ITSMS audits with other management systems


Participants should have basic knowledge of ISO 20000-1 standard. Those without prior knowledge may not be successful in this course


CARC recognized certificate(s) upon successful completion of the course

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