CMMI® (Capability Maturity Model® Integration) models are collections of best practices that help organizations to improve their processes. These models are developed by product teams with members from industry, government, and the Software Engineering Institute (SEI). This model, called CMMI for Services (CMMI-SVC), provides a comprehensive integrated set of guidelines for providing superior services.
Service organizations comprise 80% of the world economy and their importance is expected to continue.
Currently, some service organizations apply CMMI for Development to service delivery. Other service management do not provide clear improvement path
Some service provider customers requested that their suppliers demonstrate a CMMI rating to help differentiate their suppliers from one another.
It is an industry neutral model applicable to any service industry: